Introduction
As per international trade administration (2021), Sri Lanka has been referred to as the "Pearl of the Indian Ocean" and the Emerald Isle throughout its long and illustrious history. This comparatively small island packs a punch with its vast diversity of culture, natural beauty, and historic history, as it is home to eight outstanding UNESCO World Heritage Sites. It's no surprise that the country is becoming more popular as a tourist destination with 2.3 million visitors in 2018. However, Sri Lanka's path to renown has not been simple, as the country has been wracked by a nearly 26-year civil conflict. As per Yoong (n.d), tourism has long been the country's third-largest source of foreign currency. Due to the aftermath of the Easter Terror Attacks, Sri Lanka experienced over 1.9 million visitor arrivals in 2019, a 21% decrease from the previous year. In 2019, the industry is expected to earn roughly $3.5 billion.but still the country is popular among tourists due to many reasons such as Sri Lanka is known for its natural beauty and abundant wildlife; in fact, the island has been designated as one of the world's biodiversity hotspots with an abundance of indigenous species. Tourists can access to the entire beach on the island, which offers kite surfing, diving, deep sea fishing, and other water sports. Tourism provides chances for both investment and trade. For tourism development, the government is currently offering beach land and islets. Because the beaches in this area are rated world-class, eastern Sri Lanka has a lot of promise. Pasekudah and Arugam Bay, in particular, are popular surfing sites.
As
per Mhlange & Oswald (2018), Employees are an important part of providing
excellent service in hotels. As a result, encouraging employees can have a
beneficial impact on staff performance, which in turn can have a positive
impact on service quality. According to Kingir & Mesci, as a result, it is
critical for hotel managers to maintain employee motivation at all times.
Furthermore, motivating staff can improve employee performance, which in turn
can improve service quality and hotel occupancy. As a result, hotel management
places a premium on staff motivation. Employees in the hotel business work
under difficult conditions due to the labor-intensive nature of the industry. The
hotel business has long battled to figure out what genuinely motivates and
makes hotel staff happy in their professions. The nature of the work, poor pay,
and long working hours are all thought to contribute to high staff turnover in
the hotel sector. Employee motivation may thus be an ongoing and crucial issue
for hotel management in order to properly address this turnover problem.
According
to Ross (2005), Human resources departments of the hotels are playing vital
role in this situation as the HR department mainly responsible in maintaining
and motivation of the employees. Within the recruitment process of employees,
they should be given a clear picture about the job description as per their
person specification. According to Md,
Sabiroh & Mutalib, Hasyeilla & Hasan, Nor. (2019), Employee motivation
cannot be established from one night as it is a long process, which can be
started from the good will of the company, hotel. And from the selection &
recruitment process, orientation and training and development processes with in
the job. Further performance analysis, training and development are the HR
functions which helps the organizations, hotels to establish employee motivation.
Wages
and job stability as well as training programs and advancement chances were
clearly elements that influenced employee motivation at hotels. It's also clear
that hotel staff were motivated by social possibilities, non-monetary
incentives, and a sense of duty and appreciation. Salih (2003) identified the
following variables as motivators for hotel employees job stability, benefits
and recognition. Social opportunities, training programs,
immaterial rewards, responsibility and being valued, and cooperation are all
variables that influence employee motivation. According to many studies, the
following elements influenced employee motivation:
·
responsibility and being appreciated
·
immaterial incentives and teamwork with in
the hotel operations
·
being acknowledged is being the most
important factor influencing overall employee motivation.
As
per Wasike & Ndivo intrinsic motivation and extrinsic motivation s relay
important in Sri Lankan travel and tourism, hotel industry as we are from Sri
Lanka, our culture is orientated for appreciations. As per Hesburgh’s Hygiene
factors HR managers of the hotel sector of Sri Lanka can be properly guided in
identification of the motivational needs of the employees. As per the service
industry of Sri Lanka responsibility and appreciation' identified as the most
important element impacting hotel employees' motivation under many studies. As
well its highly popular immaterial rewards as a trait that has the greatest
impact on hotel employee engagement as it is a extrinsic motivation for them. So
as per the information’s gathered Every year hotel management should assess the
needs of their personnel. Work design such as job rotation or job
characteristics, can also be used by management to make a job more engaging.
Self-motivation should also be considered by managers. Furthermore, management
should continue to empower personnel to help hotel managers meet their goals.
Self-motivation necessitates determination and ambition. Employees'
motivation to perform improves when they are given more power.
References
International
trade administration. (2021), Sri Lanka - Country Commercial Guide. [Online]
Available at: https://www.trade.gov/country-commercial-guides/sri-lanka-travel-and-tourism [Accessed date 19th of July 2021]
Kingir, S. & Mesci, M. (2010).
Factors that affect hotel employees’ motivation: The case of Bodrum. Serbian
Journal of Management, Vol 5(1): pp 59-76. [Accessed date 20th of
July 2021]
Mhlanga,
Oswald. (2018). Factors influencing employee motivation in hotels. African
Journal of Hospitality, Tourism and Leisure. 7. Pp 1-8. [Accessed
date 18th of July 2021]
Md, Sabiroh & Mutalib, Hasyeilla & Hasan, Nor.
(2019). Elements of Employees' Motivation in Hospitality
Industry. 4. Pp 13-23. [Accessed date 20th of July 2021]
Ross,
D. L. (2005). Perceived job characteristics and internal work motivation: An
exploratory cross-cultural analysis of the motivational antecedents of hotel workers
in Mauritius and Australia. Journal of management development, Vol 24(3):
pp 253-266. [Accessed date 20th of July 2021]
Salih,
K. (2003). Managing employee attitudes and behaviors in the tourism and
hospitality industry. New York: Nova Science Publishers. [Accessed
date 18th of July 2021]
Wasike,
C.K. & Ndivo, R.M. (2015). Efficacy of motivation strategies in addressing
employee motivation needs in Kenya’s hotel sector. African Journal of
Hospitality, Tourism and Leisure, 4(1):1-10. [Accessed date
20th of July 2021]
Yoong.
K. (n.d), Market perspective: Is Sri Lanka South Asia’s hidden tourism gem?
[Online]. Available at: https://hospitalityinsights.ehl.edu/sri-lanka-south-asias-hidden-tourism-gem [Accessed date 18th of July 2021]
Well discussed Melan Malaka Wijethunga. Above your view, Chiradeep (2020) also explains that employee engagement and employee satisfaction are two different things where satisfaction refers to a state of contentment with regard to the job role while engagement refers to the purpose and passion for work with the self-Investment. The author also makes it a point to highlight that Job satisfaction is the foundation to build the employee engagement.
ReplyDeleteAgreed with this statement "Mhlange & Oswald (2018), Employees are an important part of providing excellent service in hotels" because of in this hospitality industry employees are playing excellent role for giving best services to their customers.
ReplyDeleteAgreed with the argument relevant to training and development of employees who are engaging in hostel and tourism industry. According the training system of Hilton Hotel, Colombo, they have come up with appropriate recommendation of effective training system while showing importance of training in hospitality industry (Ahammad, 2013). The KM (Knowledge Management) managers and researchers identified that KM is important to maintain quality of product and services, improve job performance and gaining competitive advantage in the field of hospitality and tourism (Cheng, 2010).
ReplyDeleteSome researchers emphasize, Employee performances in the hotel industry may be measured by their attentiveness, friendliness, appearances, attitudes, and how they obtain their assigned tasks. Organizations identified the importance of training concerning their work performed. The main factor that brings about a high level of job satisfaction and motivation is salary. (Belling, James and Ladkin, 2004).
ReplyDeleteRao (2008) claims that when employees work to the best of their abilities and do their work with passion, enthusiasm and high commitment the business will grow significantly and continuously. In general, every organization has pretty much the same kind of resources such as land, buildings, materials, equipment, and finance to work with, but the only element that differentiates between business organizations is the HR factor.
ReplyDeleteAccording to Michalos (2017), it is critical to distinguish "needs" from "wants" when examining the need theory, because "needs" are universal regardless of country or culture, whereas "wants" can differ owing to a variety of factors.
ReplyDeleteWell discussed Melon, When employees are well motivated, they help the organization to grow and survive in a fast changing workplaces (Lindner ,1998). Any organization can archive better competitive advantage through its motivated employees.
ReplyDeleteYes. Reiterating the same Wong et al. (1999) has stated that employees in the Hotel industry require job knowledge, skills, time management and intelligence however without motivations that employee will not improve in his career.
ReplyDeleteyes. In recent years, the tourism industry has rapidly evolved because of technological developments. The spread of ICT has contributed to the expansion of the sharing economy (Bernarda, 2015), changing the structure of the tourism market and influencing the demand for, and supply of, tourism products/services.
ReplyDeleteI agree with your point of view. Motivation, according to Bartol and Martin (1998), is a potent tool for reinforcing behavior and motivating the desire to continue. In other words, motivation is an innate desire to make the miserable happy. It's also a process that begins with a physiological or psychological need and leads to a degree of performance that is goal-oriented.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteI agree and motivated employees can tend to increase productivity and allow company to achieve prominent outcomes. Motivated employees can perform their best and help the firm to become more efficient, effective and competitive. In the hotel industry, employees have to work for long hours and stay focused on servicing their customer, thus ensuring that the employees are kept motivated is considered crucial. In order to increase employees' motivation, it is important for firms to understand what the elements that make employees stay motivated (Sabri, 2019)
ReplyDeleteYes Melan,
ReplyDeleteThere are three basic instincts that control the motivation of all. The desire for power, success, and association motivates an individual. Individuals have a combination of these urges, one of which is typically more dominant than the other two (McClelland, 1965)